Chidinma Obairi Returns
11 Komonibo Street, Budo Estate, Lekki Peninsula Phase2 Ajah, Lagos Nigeria.
chidinmaobairi.com are not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.
Once the items have been received they will undergo a quality review. Once cleared, you will receive a store credit or exchange. We endeavour to process exchange or store credit as soon as they are received but please allow 10-14 working days for exchange or store credit to be processed. You will receive an email notification of the status of your exchange or store credit once processed.
We do not refund initial shipping charges for items returned. Your own return postage costs are not refundable. Your item(s) exchange shipping cost will be paid for by you. Original shipping charges, duties, taxes or tariffs will not be refunded.
Our leatherwear is all handcrafted by the finest artisans in Italy and Africa and is covered with a one-year manufacturing warranty for problems that occur as a result of production. We cannot be responsible for general wear and tear and any changes that occur due to the nature of the materials used.
Our eyewear is handmade in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production.
Shoes should be returned unmarked and in their original, undamaged shoe box which is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted.
Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a store credit will be offered.
Item(s) purchased from our stores can be returned for exchange or store credit, provided you return them within 7 days fro the date the product was delivered to you.
Items must be returned in their original condition with all garment tags attached with proof of purchase such as the receipt. Returns that have been worn, used, altered or damaged cannot be accepted. Where provided, belts, slips, straps and any packaging such as instructions, authenticity cards and dust bags should be included with your return. Please note items received outside of the specified returns period will not be accepted.
A gift receipt can be accepted to exchange an item(s) for the value of the same or above with the difference paid, however, a remainder cannot be provided if an item(s) is exchanged for below the value.
For assistance please contact us on +234 818 600 0403 or [email protected]