When you place an order on chidinmaobairi.com, you are welcome to return any item(s) for exchange or store credit provided you return them within same day of delivery.
We do not process refunds for item(s) returned. This is our policy, no exceptions. we advise you take the time to read and understand our No refund policy before proceeding with your orders.
Sale items is a final sale with no exceptions and cannot be returned. In the event that we processed an order incorrectly or you received a damaged item, please contact a client service representative immediately upon delivery at [email protected] or +2348186000403.
Placing an order with Chidinma Obairi means that you have taken the time to read and understand our terms and conditions and that you comply with our policy.
Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or exchange or store credit refused.
Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country.
Please note items received outside of the specified returns period will not be accepted.
Return your product
Request an (RMA) by contacting us on +234 818 600 0403 or [email protected] We will then contact you within a reasonable time to confirm whether your returns has been authorised. If your returns request has been authorised, we will email you returns instructions, and a returns form, Please complete the returns form and include it with your return so we can process your exchange or store credit promptly.
Enclose the item(s) you wish to return in the original box.
Take your package to an official DHL drop off point or call +234 818 600 0403 or [email protected] to arrange pick up.
You may return your items to us using your own shipper. If you do, please inform us within same day of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send.
Return your items to:
Chidinma Obairi ReturnsWarehouse
11 Komonibo Street, Budo Estate, Lekki Peninsula Phase2 Ajah, Lagos Nigeria.
chidinmaobairi.com are not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.
Once the items have been received they will undergo a quality review. Once cleared, you will receive a store credit or exchange. We endeavour to process exchange or store credit as soon as they are received but please allow 10-14 working days for exchange or store credit to be processed. You will receive an email notification of the status of your exchange or store credit once processed.
We do not refund initial shipping charges for items returned. Your own return postage costs are not refundable. Your item(s) exchange shipping cost will be paid for by you. Original shipping charges, duties, taxes or tariffs will not be refunded.
Our leatherwear is all hand crafted by the finest artisans in Italy and Africa and is covered with a one-year manufacturing warranty for problems that occur as a result of production. We cannot be responsible for general wear and tear and any changes that occur due to the nature of the materials used.
Our eyewear is handmade in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production.
Shoes should be returned unmarked and in their original, undamaged shoe box which is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted.
Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a store credit will be offered.
Item(s) purchased from our stores can be returned for exchange or store credit, provided you return them within same day of purchase back to our store.
Items must be returned in their original condition with all garment tags attached with proof of purchase such as the receipt. Returns that have been worn, used, altered or damaged cannot be accepted. Where provided, belts, slips, straps and any packaging such as instructions, authenticity cards and dust bags should be included with your return. Please note items received outside of the specified returns period will not be accepted.
A gift receipt can be accepted to exchange an item(s) for the value of the same or above with the difference paid, however a remainder cannot be provided if an item(s) is exchanged for below the value.
For assistance please contact us on +234 818 600 0403 or [email protected]
International orders are final sale and cannot be returned. In the event that we processed an order incorrectly or you received a damaged item, please contact a customer service representative immediately upon delivery at [email protected] or +2348186000403.
If you have any questions regarding international returns please contact us on +234 818 600 0403 or [email protected]