FAQs

Do you ship globally?
Yes, we offer domestic and international shipping.

When will my pre-Order item(s) be available for delivery?
Please allow up to 10 weeks of production time on all Pre-Orders. You will receive a shipping confirmation and tracking number once your item is ready for delivery. For more information on availability, please contact client services at clientservices@chidinmaobairi.com or +234 818 600 0403.

How can I determine the proper size to order?
Our size chart is located on each individual product detail page. If you have questions regarding our sizing please contact a client service representative at clientservices@chidinmaobairi.com or +234 818 600 0403.

If I do not see my size available online, am I able to order it?
Most often, yes. There are certain items that are only produced in a limited size run. If you do not see your size available online, please contact a client service representative at clientservices@chidinmaobairi.com or +234 818 600 0403.

What is your return policy?
We are happy to accept returns purchased from chidinmaobairi.com within same day of delivery for a store credit or exchange.

If you wish to use your own return label, please make sure this has tracking information available. We will not be responsible if your parcel is lost and there is not a way of tracking it.

Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a store credit or exchange refused. Item(s) must be returned from the original shipping country.

Please note items received outside of the specified returns period will not be accepted.

Which payment methods are accepted?
We accept: Visa, Mastercard, American Express, PayPal and bank transfers.

Can I place an order by telephone?
Yes, you can place your order via telephone please contact client services on +234 818 600 0403.

Can I purchase extra fabrics for your gowns?
Unfortunately, we do not carry extra fabric of our styles. In an effort to be sustainable, we only order the amount needed to create the styles ordered.

How can I unsubscribe from marketing communications?
If you no longer wish to hear from us, please click on the unsubscribe link at the bottom of one of our emails.

Please note that it may take up to 5 days for the change to take effect.

I have another question not listed. How can I reach you?

Please feel free to call us at +234 818 600 403 or e-mail us at clientservices@chidinmaobairi.com Kindly note our hours of operations are Monday through Friday 9:30am – 6pm We would love to hear from you.